Common Sense Energy has fantastic customer service and aftercare, so we want you to have peace of mind and confidence with all of your renewable energy purchases. Therefore we offer you a FREE (HIES) independent insurance backed guarantee for your deposits and our workmanship.
So if I have a problem. What do I do?
Get in touch with us and we will help you to solve the problem.
If its our fault, we will put it right.
If it’s a product fault and its under warranty, it will be replaced. (in some circumstances you will have to pay for the labour).
If it’s your fault, we will put it right, but you pay for the parts and labour.
We use ‘Common Sense’ in our work and our decision making and therefore treat everyone with the same kindness and respect that we would like to be treated ourselves.